We even started using TeamViewer features we had never used before.” “TeamViewer’s ease-of-use allowed our non-IT people to operate seamlessly. “I probably spent a month licensing and configuring peoples’ machines so their home computer could connect back to the office,” added Hobbs. In some cases, TRU had people from their international department functioning with their on-campus computers using these applications while they connected in with TeamViewer. For instance, there were several TRU applications that had always been based on-premises and were never tested against the university’s VPN. Like most every university, the pandemic dealt TRU a number of challenges. In order to resolve issues quickly and avoid dispatching IT personnel, TRU turned to TeamViewer Tensor. TeamViewer Tensor enabled TRU service deck comprising of just 5 people provide remote access, support to the entire body of teaching staff, students since depending on phone, email or chat assistance was no longer an option considering these channels are time consuming and not as intuitive as real-time support. Time is of the essence in getting staff and students and their devices and systems up and running in real-time. IT issues are especially pronounced at certain times of the school year, particularly during the start of the year, midterms, and finals when TRU deals with a larger call volume than usual. With a student body and faculty that’s distributed across British Columbia, TRU was challenged with giving a secure support experience to its remote students and faculty. Providing IT support for around 13,000 on-campus students, 15,000 “Open Learning” remote students and roughly 500 faculty members is not an easy task. As of the 2021-2022 school year, TRU had nearly 28,000 enrolled students with around 500 faculty teaching them. Its main campus is in Kamloops, British Columbia, Canada, but the university also has a satellite campus in Williams Lake, British Columbia and a distance education division called TRU-Open Learning. Users can then accept the remote assistance request.Thompson Rivers University (TRU) is a public teaching and research university offering undergraduate and graduate degrees as well as vocational training. A notification also appears when the app opens. When you start a remote session, users see a notification flag on the Company Portal app icon on their device. When finished, close the TeamViewer window.
#Teamviewer support full
For full details of what you can do, see the TeamViewer community page (opens TeamViewer's web site). In TeamViewer, you can complete a range of actions on the device, including taking control of the device. After Intune connects to the TeamViewer service, you'll see some information about the device.From the list, select the device that you want to remotely administer > New Remote Assistance Session.In the the Microsoft Intune admin center.
#Teamviewer support license
Enter your TeamViewer license credentials, and then Sign In.Īfter the connector is configured, you're ready to remotely administer a device. A web page opens to the TeamViewer site.
0 kommentar(er)
